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Consortium for Service Innovation

Additional Resources


  • Think Again: The Power of Knowing What You Don’t Know by Adam Grant
  • The Coaching Habit: Say Less, Ask More, and Change the Way You Lead Forever by Michael Bungay Stanier
  • Dare to Lead: Brave Work. Tough Conversations. Whole Hearts. (and other books) by Brené Brown 
  • The Culture Code: The Secrets of Highly Successful Groups by Daniel Coyle
  • Turn the Ship Around!: A True Story of Turning Followers into Leaders by L. David Marquet
  • A Whole New Mind: Why Right-Brainers Will Rule the Future by Daniel Pink


At the Consortium’s 2021 Executive Summit, David Kay of DB Kay & Associates proposed an Open Space topic about Leadership in Complex Adaptive Systems, which turned into a series of follow-up calls.  This work is the output from those, and we hope you’ll let us know how we can make it more helpful! 

Many thanks to the participants: 

  • Melissa Burch, Zendesk
  • David Kay, DB Kay & Associates
  • Scott Lerner, Akamai
  • Laurel Poertner, F5
  • Brad Smith, Vector Business Navigation
  • Sara Feldman, Consortium for Service Innovation
  • Kelly Murray, Consortium for Service Innovation


Amazon links are affiliate links that support the work of the Consortium

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