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Consortium for Service Innovation

References

Must Read

 

Recommended Reading

  • Transforming Performance Measurement  by Dr Dean Spitzer - www.transformingperformancemeasurement.com/
  • Collective Wisdom by David Kay and Françoise Tourniaire http://www.collectivewisdomthebook.com/aboutus.htm
  • The Cluetrain Manifesto: The End of Business as Usual by Doc Searls, Rick Levine, Christopher Locke, David Weinberger www.cluetrain.com
  • The Balanced Scorecard by Robert S. Kaplan and David P. Norton - www.bscol.com
  • The Five Dysfunctions of a Team by Patrick Lencioni, www.tablegroup.com
  • The Future of Knowledge by Verna Allee, www.vernaallee.com
  • Built to last by Jim Collins and Jerry Porras
  • Good to Great by Jim Collins, www.jimcollins.com

 

  • Leadership and Self Deception: Getting Out of the Box by the Arbinger Institute, www.arbinger.com 
  • Spiral Dynamics by Don Beck Christopher Cowan
  • The Power of Pull and The Only Sustainable Edge by John Hagel and John Seely Brown, www.edgeperspectives.com 
  • The Support Economy: Why corporations are failing individuals and the next episode of capitalism by Shoshana Zuboff and James Maxmin, www.thesupporteconomy.com
  • The End of Bureaucracy and the Rise of the Intelligent Organization Gifford and Elizabeth Pinchot
  • Outside Innovation by Patricia Seybold
  • Dealing with Darwin by Geoffrey Moore
  • The Wisdom of Crowds by James Surowiecki
  • The Medici Effect by Frans Johansson
  • Wikinomics by Tapscott and Wiliams www.wikinomics.com

 

  • Corporate Culture and performance by Kotter/Heskett
  • Group Genius by Keith Sawyer
  • The No Asshole Rule by Robert Sutton
  • Let my People go Surfing by Yvon Chouinard
  • The 4-Hour Workweek by Timothy Ferriss
  • Somebodies and Nobodies by Rober Fuller
  • Beyond Reason by Roger Fisher and Daniel Shapiro
  • Now Discover your Strengths and Go put your Strengths to work by Marcus Buckingham

 

  • Business Model Warfare by Langdon Morris, Innovation Labs www.innovationlabs.com
  • The Cluetrain Manifesto: The End of Business as Usual by Doc Searls, Rick Levine, Christopher Locke, David Weinberger www.cluetrain.com
  • The Balanced Scorecard by Robert S. Kaplan and David P. Norton www.bscol.com
  • The Five Dysfunctions of a Team by Patrick Lencioni, www.tablegroup.com
  • The Future of Knowledge by Verna Allee, www.vernaallee.com
  • Good to Great by Jim Collins, www.jimcollins.com
  • Leadership and Self Deception: Getting Out of the Box by the Arbinger Institute, www.arbinger.com 
  • Loyalty Rules and The Ultimate Question by Frederick F Reichheld, www.netpromoter.com
  • One More Time - How Do You Motivate Employees? by Frederick Herzberg, www.harvardbusinessonline.com
  • The Only Sustainable Edge by John Hagel and John Seely Brown, www.edgeperspectives.com 
  • The Support Economy: Why corporations are failing individuals and the next episode of capitalism by Shoshana Zuboff and James Maxmin, www.thesupporteconomy.com
  • The World is Flat by Thomas Friedman, www.thomaslfriedman.com
  • The End of Bureaucracy and the Rise of the Intelligent Organization Gifford and Elizabeth Pinchot
  • The Medici Effect by Frans Johansson
  • The No Asshole Rule  by Robert Sutton
  • Somebodies and Nobodies   by Robert Fuller
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