Course doesn't show complete

Issue

I completed my course and it doesn't show completed on my dashboard in my profile.

Resolution

• Some browsers and internet connectivity affect course completion.
• The “My Learning” page refreshes by closing the course screen or click on the X on the upper right corner of the course screen.
• If you are still having issues with the course showing complete, email support@serviceinnovation.org and we will force submit the completion.  
• You will receive an email once this has been completed.

Environment/Applies to

• KCS Academy Online Learning Center

Cause

• Browser variability
• Did not refresh page