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Consortium for Service Innovation

Why doesn't my course in the Online Learning Center show completed?

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Issue

I completed my course and it doesn't show completed on my dashboard in my profile.

Resolution

  • In order for your course to show completion, each 100% of slides much be reviewed.  
  • Log-in to KCS Academy Learning Center
  • Go to My Learning and see the percentage complete on the course
  • The “My Learning” page refreshes by closing the course screen or click on the X on the upper right corner of the course screen.

Environment/Applies to

  • KCS Academy Online Learning Center

Cause

Did not refresh page or did not review all slides