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Consortium for Service Innovation

How to assign a Retake Exam to an existing Test Taker in my Group

Issue

How to assign a Retake Exam to an existing Test Taker in my Group


Resolution

You must be a Corporate License holder, have an existing Group on the Learning Center and be assigned as a Power-User to proceed. Contact support@serviceinnovation.org for more information.

  • Log in to learn.serviceinnovation.org
  • Click arrows in black circle on upper left to open side panel
  • Be sure you are in Power User Mode (not learner mode) - located near bottom of side panel
  • Click Users & Groups - Users - located in middle of side panel
  • Click on the test takers Last Name or Email Address to proceed to assign a retake exam
  • Click on Courses in the horizontal panel and Assign Courses

assign courses.png

  • Click the box for Retake Exam and Enroll into Courses

retake assignment.png


Environment/Applies to

  • Learning Center
  • Power Users for Corporate License Holders

 

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