Extensive research has been done in the area of motivating employees. The research shows that the factors that contribute to job dissatisfaction are different from those that create satisfaction and are motivating.
We like the insight in an article published by the Harvard Business Review, One More Time: How Do You Motivate Employees? by Frederick Herzberg. This is one of Harvard Business Review's most requested reprints. Another great reference on this is the book Drive by Daniel Pink (this should be required reading for all managers in a KCS environment). Both resources provide compelling evidence that "sticks and carrots" don't work!
Let us consider how and where Herzberg's motivating factors contribute in KCS.