Since the foundation of KCS is capturing and improving the collective experience of the organization, teamwork and healthy collaboration are critical. While tools can enable collaboration, the behaviors and culture of the organization drive the benefits. Creating a culture of collaboration and collective ownership is the leader's responsibility. The leader needs to ensure the environment nurtures and rewards collaboration. In our experience, most teams could use some work in this area. Even great team environments need to be monitored and enhanced to maintain quality.
Patrick Lencioni's book, The Five Dysfunctions of a Team, calls out the hallmarks to watch for when assessing the health of the team. From his website, www.tablegroup.com, we can see the following list of issues and strategies for overcoming them:
In the appendix of Lencioni's book, he offers a simple survey for assessing the health of an organization. It appears to be the best tool available. We have found it to be relevant to small teams as well as large teams. KCS is a team sport; The Five Dysfunctions of a Team is a great resource for organizations adopting KCS.
With this assessment in hand, we will know our leadership goals for the year.