Home > Retired: KCS Practices Guide v5.3 > Section 2 KCS Practices and Techniques > The Double Loop Process

The Double Loop Process

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To optimize the health of the knowledge base and the capability of the organization, the KCS methodology uses double loop processes that reinforce each other. These Solve and Evolve Loop processes are the operational activities that make up the system.  

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The Solve Loop (A Loop) represents the responsibilities of the responder when they are resolving a requestor's issue. The practices within this loop are transactional. The Evolve Loop (B Loop)  represents the responsibilities of the organization. It is a continuous improvement process that integrates individual-level responsibilities for resolving issue with organizational-level processes, including the responsibility to support and continuously improve the overall maturity of the KCS system. The Evolve Loop looks systemically at the collection of articles across many Solve Loop events. The organization level processes of the Evolve Loop enable the Solve Loop to be effective.

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Last modified
09:23, 11 Aug 2014

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