Christina Roosen | Consortium | California: It’s always fun for me to spot JLG equipment in the wild and think ‘hey, I know them!’
Zach: excellent book, The Score!
Amador Loureiro | NetApp | The Netherlands: Goodhart's law: When a measure becomes a target, it ceases to be a good measure.
Matt Seaman | Consortium | Boston: Love that! “I can make all these dashboards green and destroy the business”
Sara Feldman | Consortium | Las Vegas: That’s the spicy take I was talking about!
John Heinonen, DSV, Denmark: Combating what feels like pervasive watermelon metrics and instead focus on outcomes and impact. The challenge is to leap from insufficient data and trends and still formulate stories grounded on facts. My experience is there is no substitute to (human) presence and grinding through the details. The challenge is time seem to become ever more precious leaving less time to old school deep dives.
Kelly Murray | Consortium | Seattle: “Deflection protects your queue, interception protects your customer.” 😍
Nick Morgan - Veeam Software: Preach!!
Johnnie Miley JLG: Play Putt Putt Golf next time 🤣
Kelly Murray | Consortium | Seattle: I appreciate so much how clear you are about the connection between a knowledge discipline and the value to your company!!!
Kate Porter: I love the “avoid the speed trap” line and move toward the “value engine”. Connecting this to your statement of the measures don’t just assess behavior, they shape behavior. Great examples in your stories. Thanks, @Travis Myers JLG Industries PA! 🙌
Lana Kosnik | Upland | Michigan: I like the advice to control the narrative instead of letting a scorecard speak for you/your program
Tim Harris | Crunchtime | Indiana: I love the Intelligent Front Door idea. I heard about that Gartner report in an interview last year and it's stuck with me.
Nick Morgan - Veeam Software: Agreed - I’ve been preaching the concept here hard
Amador Loureiro | NetApp | The Netherlands: Exploring the Intelligent Front Door: How Leading Organizations Are Transforming CX
Nick Morgan - Veeam Software: 50 and none of it in similar context or in any context at all I am sure
Travis Myers JLG Industries PA: I get asked "Why are you still replacing or adding people (writers), when we are paying for AI?
Travis Myers JLG Industries PA: amnesia
Zach: "I told my peers"
Stephen Oppelt / Swoogo / Atlanta: This has given me a lot to think about!
Dave Stewart: I’m stuffed on all this food for thought!
Amador Loureiro | NetApp | The Netherlands: I am watching this live... and I think I need to watch the recording later again!
Viji HPE: Lot to think about indeed! I like the "look at the audience, spin the story" theme
Sara Feldman | Consortium | Las Vegas: And come back and tell us how it goes! (Please and thank you).
Beth Coleman | CATALYNK: Thank you - for sharing these great examples of how to get the insights into the language of the decision makers to enable innovation. Also the model that helps us build the way we can co-create value for the customer. ‘Proof of customer value as strategic value for the company’.
Kate | CloudLinux: Thank you for helping us through this era of changes!
Andrea Hughes | SAS | Cary, NC, USA: Fantastic and VALUABLE session! thank you!
Cam McConnell | Helix | London: Thank you very much, great discussions and stories shared!
Viji HPE: Thanks all! Interesting thoughts to take back home.
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