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Consortium for Service Innovation

When I complete my online course, do I get a course completion email or certificate?

Issue

When I complete my online course, do I get a course completion email or certificate?


Resolution

  • KCS Online Learning Center does not send emails when course is completed although once the Certification exam is passed, then you will receive a certificate via email.
  • Transcripts that show course is completed can be printed from your My Learning 
  • 100% of slides must be reviewed in order for the course to show up as completed

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Environment/Applies to

  • KCS Online Learning Center

Cause

Course does not show completed

Did not receive an email saying course was completed