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Consortium for Service Innovation

How to set up my computer and biometrics for an online-proctored exam?


What preparation is needed to take an online-proctored exam


  • Please read this before you begin: Online Testing Requirements: What You Need to Know
  • Log into or create your KCS Academy Webassessor Account 
  • Click on MY Assessments ( see image below) you must have already registered for the online-proctored exam in order to see screen below
  • Please note: If taking the exam on a work computer with security features, these may need to be disabled.  If possible, it is recommended to use a personal computer if available and follow the steps for installing sentinel on your personal computer
  • IMPORTANT: Installing Sentinel and verification of Biometrics is required so be sure to allow plenty of time for this to avoid the cancelation penalties (24 hour minimum to cancel or re-schedule).
  • Install Sentinel - if error message please search Kryterion Support by how to download Sentinel on your particular operating system (ie MAC, windows etc)

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  • IMPORTANT:  Biometric verification includes a photo that should have a background free of excessive light (not in front of a window) and face and eyes should be level. If you launch your test and your are having difficulty these biometrics may need to be reset - you can utilize Kryterion Chat to help you when launching the exam.
  • Keystroke verification is set and should match your normal typing speed.  This is done several times before confirming
  • Engage Kryterion Chat if assistance is needed

Environment/Applies to

  • KCS v6 Proctored Exams
  • Webassesor
  • Kryterion
  • Online-Proctored Certification Exam
  • Sentinel