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Consortium for Service Innovation

How to set up my computer and biometrics for an online-proctored exam?

Issue

What preparation is needed to take an online-proctored exam


Resolution

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  • IMPORTANT:  Biometric verification includes a photo that should have a background free of excessive light (not in front of a window) and face and eyes should be level. If you launch your test and your are having difficulty these biometrics may need to be reset - you can utilize Kryterion Chat to help you when launching the exam.
  • Keystroke verification is set and should match your normal typing speed.  This is done several times before confirming
  • Engage Kryterion Chat if assistance is needed when launching the exam - do not try and email support@thekcsacademy.net or your trainer.  Only Kryterion/Webassessor can help with that.  

Environment/Applies to

  • KCS v6 Proctored Exams
  • Webassesor
  • Kryterion
  • Online-Proctored Certification Exam
  • Sentinel