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Consortium for Service Innovation

How the KCS v6 Fundamentals Course and Exam Work and Where to Purchase

Issue

How the KCS v6 Fundamentals Course and Exam work and how to purchase


Resolution

  • Where to purchase course or course plus exam
  • Course can be paused and /or started over and is self-paced
  • Typically completed within 60-90 minutes
  • Course can be reviewed multiple times for review purposes for 12 weeks from date of purchase
  • KCS v6 Fundamentals Certification Exam is not proctored, 25 multiple-choice questions and begins once it is launched by the user
  • Allotted time to complete exam is one hour
  • No breaks during the exam
  • Reference materials can be used during the exam
  • Exam must be taken within 12 weeks of purchase
  • IMPORTANT: Please refer to KCS Fundamentals Study Guide. Although course is self-paced and exam is un-proctored, the exam was built to test your understanding of the basics of KCS.  The Study guide compliments the course and helps further understanding of the concepts in the course.
  • Each retake attempt is $95 and 2 retakes are allowed after a seven-day waiting period between attempts.  The exam can be taken a total of three times.

Environment/Applies to

  • KCS v6 Fundamentals Course
  • KCS v6 Fundamentals Certification Exam
  • Online training