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Consortium for Service Innovation

How the KCS v6 Fundamentals Course and Exam Work


How the KCS v6 Fundamentals Course and Exam work


  • How it works
  • Course can be paused and /or started over and is self-paced
  • Typically completed within 60-90 minutes
  • Course can be reviewed multiple times by the same user for review purposes 
  • KCS v6 Fundamentals Certification Exam is not proctored, 25 multiple-choice questions and begins once it is launched by the user
  • Allotted time to complete exam is one hour
  • No breaks during the exam
  • Reference materials can be used during the exam
  • Exam must be taken within one year of purchase
  • IMPORTANT: Please refer to KCS Fundamentals Study Guide as although course is self-paced and exam is un-proctored, the exam was built to test your understanding of the material on the study guide
  • Each retake attempt is $85 and 2 retakes are allowed after a seven-day waiting period between attempts.  The exam can be taken a total of three times.

Environment/Applies to

  • KCS v6 Fundamentals Course
  • KCS v6 Fundamentals Certification Exam
  • Online training