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Consortium for Service Innovation

How do I reschedule/cancel my KCS exams in Webassessor?


How do I reschedule or cancel my KCS exam in Webassessor?


  • To reschedule or cancel your exam, log into your KCS Academy Webassessor Account and once logged in, click "My Assessments"
  • Click on "Upcoming" and you will be allowed to cancel or re-schedule if you are before the 72 hour cancelation window. 
  • If you are attempting to change the exam delivery method (ie Kryterion Test Center to Online-Proctored), you must cancel your exam for a refund and re-purchase. 
  • If you were given a coupon code from your company or trainer that is now expired, please contact for further instructions.
  • If your are attempting to change an exam in less than the 72 hour cancelation window, you will be charged a cancellation fee unless it is due to Kryterion Test Center closing.

Environment/Applies to

  • KCS v6 Practices Certification Exam
  • KCS v6 Trainer Certification Exam
  • Webassessor
  • Kryterion Test Center