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Consortium for Service Innovation

How do I reschedule my KCS proctored exam?


How do I reschedule my KCS proctored exam?


  • To reschedule your exam, log into your KCS Academy Webassessor Account and once logged in, click My Assessments
  • Click on cancel and then reschedule for the Online-Proctored Exam delivery method at the time and date you choose
  • If you have used a coupon code that is now expired, please contact
  • If your are attempting to change an exam in less than the 72 hour cancelation window, you will be charged a cancellation fee unless it is due to COVID-19 concerns.

Environment/Applies to

  • KCS v6 Practices Certification Exam
  • KCS v6 Trainer Certification Exam
  • Webassessor
  • Kryterion Test Center