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Consortium for Service Innovation

How do I get access to my online course if I have pre-paid or have a coupon code?

Issue

How to get access to my online course if I have pre-paid or have a coupon code.


Resolution

  • Go to KCS Academy Etrain Center
  • Hover the mouse over Log-in to find NEW USER
  • Fill out the details, create a username and password
  • After creating a user account, email support@thekcsacademy.net and provide the coupon code and the name of the person taking the course (if different)
  • Community Success Manager will upload the course to the account and notify via email (allow 24 hour turnaround)

Environment/Applies to

  • Online Training Course
  • Pre-Paid
  • Coupon Code