The goals of Phase 2 are to develop KCS competencies in the knowledge workers, create excitement through early success stories, and establish internal referenceability.
- Preparing and launching Wave I
- Knowledge worker training
- Management training
- Coaching and developing the coaching program
- Sampling and scoring the articles created during Wave I (AQI and PII)
- Updating technology (functionality and integration)
- Deploying additional waves of adopters
This phase can take anywhere from twelve weeks to one year.
In this section: