Phase 2 - Adopting

The goals of Phase 2 are to develop KCS competencies in the knowledge workers, create excitement through early success stories, and establish internal referenceability. 

It entails:

• Preparing and launching Wave I 
  • Knowledge worker training
  • Management training
  • Coaching and developing the coaching program
  • Sampling and scoring the articles created during Wave I (AQI and PAR)
• Updating technology (functionality and integration)
• Deploying additional waves of adopters

This phase can take anywhere from twelve weeks to one year.

In this section: