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Consortium for Service Innovation

Phase 2 - Adopting

The goals of Phase 2 are to develop KCS competencies in the knowledge workers, create excitement through early success stories, and establish internal referenceability. 

It entails:

  • Preparing and launching Wave I 
    • Knowledge worker training
    • Management training
    • Coaching and developing the coaching program
    • Sampling and providing feedback on the articles created during Wave I (Content Standard Checklist and PAR)
  • Updating technology (functionality and integration)
  • Deploying additional waves of adopters

This phase can take anywhere from twelve weeks to one year.

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