How to add a Test Taker in the Self-Paced Learning Center
Issue
Corporate License Company: How to add a Test Taker in the Self-Paced Learning Center
Resolution
You must be a Corporate License holder, have an existing Group on the Learning Center and be assigned as a Power-User to proceed. Contact support@serviceinnovation.org for more information.
- Log in to learn.serviceinnovation.org.
- Click arrows in black circle on upper left to open side panel
- Be sure you are in Power User Mode (not learner mode) - located near bottom of side panel
- Click Users & Groups - Users - located in middle of side panel
- Click on Add User
- Add First Name, Last Name, and Email address
- Enable Email Notifications
- All other user details are optional
- IGNORE: Add to Courses - Each member in your group will be auto-assigned the EXAM.
- MANDATORY: Add to Groups - Choose your group name
- IGNORE: Add to Learning Paths
- Create New User!
IMPORTANT NOTES:
- As we are transitioning to the new platform, please confirm you can see your newly added test taker in your list of users. If you do not, please email support@serviceinnovation.org as we can move them into your group.
- If someone previously failed the exam in the old platform, do NOT register them for the RETAKE EXAM in the new platform - they will have an exam to take in their account as soon as you add them.
Environment/Applies to
- Learning Center
- Power Users for Corporate License Holders