Cancel or reschedule my KCS Practices Exam
Issue
How do I cancel or reschedule my KCS v6 Practices Exam
Resolution
- Cancelling or rescheduling my KCS v6 Practices exam can be done in the test taker's Consortium/KCS/Webassessor account by logging in and clicking on My Assessments
- Click on Reschedule/Cancel
- Prior to the penalty window, there will be no charge.
- Note: The Test Taker can only reschedule for the same type of exam delivery on their own.
- Exam Delivery methods: Online Proctored, Kryterion Test Center or Instructor Proctored in Person
- If the Test Taker does not know when they'd like to reschedule, or if Test Taker needs to change the exam delivery method, please cancel the exam and contact support@serviceinnovation.org. If you used a coupon code, please include that information.
- Note: The Test Taker can only reschedule for the same type of exam delivery on their own.
- Depending on timing, Kryterion cancelation penalties will apply as per the exam delivery method
- Changes must be made 24 hour in advance for online proctored
- Changes must be made 72 hour in advance of Kryterion Test Center
- Otherwise $100 cancelation penalty will apply
- LATE reschedule, the Test Taker will be asked to pay $100 via credit card in Webassessor to reschedule. If you no show, you forfeit the full amount.
Environment/Applies to
- Kryterion/Webassesor
- Practices Certification Exam