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Phase 1 - Design and Planning

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Phase 1 builds the foundation for a successful implementation.  It entails:

  • Assessing the current state of knowledge practices
  • Getting the right people involved across the organization
  • KCS training for the Adoption Team
  • Designing the future state
  • Developing an adoption strategy and road map
  • Establishing baseline measures against which we can assess progress


The planning and design phase can take anywhere from four weeks to a number of months depending on the size and diversity of the audience adopting KCS.  The KCS Adoption Program Manager coordinates the design activities.  In small organizations (10-50 people), this may include program management and project management responsibilities. In large organizations (50-1000s), the KCS Adoption Program Manager will need the support of project managers for each department or support group.  It is critical to clearly define responsibility for the adoption activities.

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