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Phase 2 - Adopting

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The goals of Phase 2 of a KCS adoption are to create an internal understanding of KCS, encourage excitement through initial competency, and to establish internal referenceability.  It entails:

  • Conducting a pilot to test the design
  • Training Support Analysts
  • Performing initial coaching  (usually a peer-coaching model)
  • Sampling and scoring the Articles created during the pilot
  • Updating technology
  • Deploying additional teams (waves)

This phase can take anywhere from twelve weeks to one year, and is led by the KCS Program Manager.

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Last modified
12:11, 11 May 2016

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