Phase 1 builds the foundation for a successful implementation. It entails:
The planning and design phase can take anywhere from four weeks to a number of months depending on the size and diversity of the audience adopting KCS. The KCS Adoption Program Manager coordinates the design activities. In small organizations (10-50 people), this may include program management and project management responsibilities. In large organizations (50-1000s), the KCS Adoption Program Manager will need the support of project managers for each department or support group. It is critical to clearly define responsibility for the adoption activities.