About the Consortium

The Consortium for Service Innovation is a non-profit alliance of service and support organizations. Through a process of collective thinking and shared experience, the members develop and validate innovative ways to improve the customer experience. This work bridges emerging academic thinking and research to tangible, tactical practices that optimize business results.

If you or your organization would like to participate in the continuing evolution of the Knowledge-Centered Service models or other programs under way, consider joining the Consortium for Service Innovation.