The KCS Certified Trainer program is offered by The KCS Academy.
KCS (Knowledge-Centered Service) is gaining in popularity and credibility. As the market demand grows so does the variation in how people define KCS, which in turn threatens the credibility of the methodology. The KCS Certified Trainer program is an attempt to support the growing rate of adoption and maintain consistency in the definition of the KCS practices and promote successful KCS adoptions. Additionally, we see mutual benefit in supporting the success of those who offer legitimate KCS training and services.
KCS Trainer Certification is for individual trainers who meet the KCS Certified Trainer criteria.
Completing the KCS Certified Trainer program means you are qualified to use the Consortium for Service Innovation KCS training materials to teach a variety of KCS workshops and authorized to proctor the KCS Certification Exams. The workshops include KCS Overview, KCS v6 Practices (1.5 day, 2 day or 2.5 day), the KCS Leadership Workshop and facilitate the KCS Design Session. The KCS Certified Trainer does not include the KCS Coach Workshop or the Intelligent Swarming Workshop. These workshops have separate trainer certification requirements.
KCS is gaining broad market recognition and being a KCS Certified Trainer has market value. Once trainers are certified to teach the Practices v6 Workshop then they can add one or all of the other KCS workshops offered through the KCS Certified Trainer. As a certified trainer you have the right to use the KCS Trainer logo on your marketing materials and web site in conjunction with the workshop you have been certified and licensed to deliver. As long as you maintain your KCS Certified Trainer status, you will have a license to use the latest workshop materials. The KCS Academy will maintain a web page that lists KCS Certified Trainers with links to information about the Trainer and their schedule of training events.
Applicants for the certified program are expected to:
Membership in the Consortium is not required but strongly recommended. Royalty payments made by Certified Trainers who can be credited towards the cost of membership.
Certification begins on the date of completing all certification requirements and ends 24 months later. In order to maintain an active certification status, you must:
If these requirements are not met within 24 months of certification, you must apply for reinstatement.
A member of the KCS Academy Staff will manually score the exam and contact you within two (2) business days to set up a time to review the results together.
If the candidate's exam registration was paid for by the candidate's company, that company has the right to receive the Pass/Fail exam result. Registrations paid for by an individual candidate will be kept confidential.
Applications for new trainer certifications and renewals are randomly chosen for auditing, although only a percentage will be selected.
Terms of the audit include:
Once the audit is successfully completed, the two-year eligibility period starts. Inability to provide contact information or requested documentation will result in failure of the audit and the candidate must reapply.
Misrepresentation of information on the application will result in loss of certification status and exclusion from the KCS network at the KCS Academy's discretion.
Attend KCS v6 Practices Workshop
Current market price
KCS v6 Practices Certified
Pass the KCS v6 Practices Exam (KCS Academy), Or...
If you are KCS Practices v5 Certified you must pass the KCS v6 Bridge exam
$450 (plus any applicable taxes)
$85 (plus any applicable taxes)
Fee for co-teaching KCS v6 Practices workshop (this should be revenue generating event, net income is retained by the workshop sponsor)
$12,000 (plus any applicable taxes and travel expenses)
Pass the KCS v6 Certified Trainers Exam (KCS Academy)
$650 (plus any applicable taxes)
Retake the KCS v6 Certified Trainers Exam (if necessary)
$650 (plus any applicable taxes)
Deliver two, 2-day or longer KCS workshops in 24 months.
Ensure workshop royalty payments are current.
Complete Trainer Renewal Application.
Royalties paid to Consortium for Workshops delivered
See below for list of available workshops and royalty fee
The Trainer Certification exam consists of 36 fill-in-the-blank style questions. It follows the KCS concept of complete thoughts or phrases, not complete sentences. The exam is scored based on the candidate’s understanding of the KCS concepts and principles. Responses do not have to be exact words from the KCS documentation but they must appropriately convey the KCS principles, concepts, practices, and techniques. Where there are multiple correct answers, the complete list of correct answers is not required. For example, there are numerous reasons why "search early, search often" is important. We may only ask you to list two of the reasons. You are welcome to list all of the reasons you believe to be correct. There is no "extra credit" for providing more than are asked for. However, incorrect answers, that expose a lack of understanding, will detract from your score. Certified Trainers must possess a deep and thorough understanding of KCS.
For the list of reference materials, the topics and objectives included in the exam and instructions on how to register for the exam, please see the Trainer v6 Certification Study Guide and Registration Instructions.
All certification criteria must be met within one year from payment submission to receive the certification. To retake a non-passing exam, a retake fee and 30 day waiting period is required. Should a second retake be necessary, a retake fee and another 30 day waiting period is required. The exam cannot be taken more than three times.
There are a few options for taking the exam:
No reference materials can be used during the exam. Exam policies and procedures are provided on the testing center web site after scheduling the exam.
The KCS Certification is currently only available in English. Testing centers are worldwide.
For more information, questions or comments please contact:
Please read the Consortium's Member Rules of Conduct. Lack of adherence to these rules of conduct will be grounds for loss of certification status and exclusion from the KCS network at the KCS Academy's discretion.