KCS (Knowledge-Centered Service) is gaining in popularity and credibility. As market demand grows, so does the variation in how people define KCS, which in turn threatens the credibility of the methodology. The KCS v6 Certified Internal Trainer program is offered by the KCS Academy in an attempt to support the growing rate of adoption, maintain consistency in the definition of the KCS practices, and promote successful KCS adoptions that maximize the benefits. Additionally, we see mutual benefit in supporting the success of those who offer legitimate KCS training and services.
The KCS v6 Certified Internal Trainer program is for large organizations who are adopting KCS across functions and geographies, and who want the benefits of having a select group of employees designated as KCS Certified. KCS v6 Certified Internal Trainers are licensed to use the Consortium for Service Innovation's workshop materials to deliver customized training for employees of their sponsor organization.
Completing the KCS v6 Certified Internal Trainer program and having your sponsor organization sign the "KCS Workshop License Agreement for Internal Use" means you are qualified to manage a KCS training program within your sponsor organization.
Certified Internal Trainers are authorized to:
Authorized workshops include KCS Overview, KCS v6 Practices (1.5 day, 2 day, or 2.5 day), and the KCS Leadership Workshop, as well as facilitation of the KCS Assessment and Design Sessions for functions within your organization. The "KCS Workshop License Agreement for Internal Use"does not include the KCS Coach Workshop or the Intelligent Swarming Workshop. These workshops have separate trainer certification requirements.
As a Certified Internal Trainer, you have the right to use the KCS v6 [Company Name] Trainer logo on your business card, LinkedIn profile, email signature, or web site as long as you are employed by the organization that sponsored you as a Certified Internal Trainer, and you sign and abide by the Logo Use Agreement.
Applicants for the certified trainer program are expected to have experience:
Membership in the Consortium for the sponsor organization is not required, but is strongly recommended as it will allow the Certified Internal Trainer(s) access to the Consortium's KCS team meeting discussions on the evolution of KCS, as well as opportunities to interact with other Certified Trainers.
Certification begins on the date of completing all certification requirements and ends 24 months later. In order to maintain an active certification status, you must:
If these requirements are not met within 24 months of certification, you must apply for reinstatement. The need (and requirements) to upgrade your Trainer Certification to a potential future version of KCS will be determined when a new release of KCS becomes available.
Because the certified trainer exam is a fill-in-the-blank format, a member of the KCS Academy or the Consortium for Service Innovation Staff will manually score the exam and contact you within two (2) business days to set up a time to review the results together.
If the candidate's exam registration was paid for by the candidate's company, that company has the right to receive the Pass/Fail exam result. Registrations paid for by an individual candidate will be kept confidential.
By applying to be a KCS v6 Certified Internal Trainer, you are agreeing to comply with the terms of the audit process. All candidates are subject to audit, although only a percentage will be randomly selected.
Terms of the audit include:
Inability to provide contact information or requested documentation will result in failure of the audit and the candidate must reapply. Misrepresentation of information on the application will result in loss of certification status and exclusion from the KCS network at the KCS Academy's discretion.
Attend KCS v6 Practices Workshop
Current market price
KCS v6 Practices Certification: pass the KCS v6 Practices Exam (KCS Academy),
If you are KCS Practices v5 Certified you must pass the KCS v6 Bridge exam
$450 (plus any applicable taxes)
$85 (plus any applicable taxes)
Fee for co-teaching KCS v6 Practices workshop with a KCS Certified Trainer
Pass the KCS v6 Certified Trainers Exam (KCS Academy)
$650 (plus any applicable taxes)
Retake the KCS v6 Certified Trainers Exam (if necessary)
$650 (plus any applicable taxes)
|Corporate license for unlimited use of KCS classroom workshop materials||$14,000|
Renewal process: Deliver two, 2 day or longer KCS workshops in 24 months
Complete Trainer Renewal Application
For the current list of workshops please see the "KCS Workshop License Agreement for Internal Use"
The Trainer Certification exam consists of 36 fill-in-the-blank style questions. It follows the KCS concept of complete thoughts or phrases, not complete sentences. The exam is scored based on your demonstration of a thorough understanding of KCS. Responses do not have to be exact words from the KCS documentation, but they must appropriately convey the KCS Principles, core concepts, practices, and techniques. Where there are multiple correct answers, the complete list of correct answers is not required. For example, there are numerous reasons why "search early, search often" is important. We may ask you to list two of the reasons. You are welcome to list all of the reasons you believe to be correct. There is no "extra credit" for providing more answers than are asked for. However, incorrect answers which expose a lack of understanding will detract from your score. Certified Trainers must possess a deep and thorough understanding of KCS.
For the list of reference materials, the topics and objectives included in the exam and instructions on how to register for the exam, please see the KCS v6 Trainer Certification Study Guide and Registration Instructions.
All certification criteria must be met within one year from payment submission. To retake a non-passing exam, a retake fee and 30 day waiting period is required. Should a second retake be necessary, a retake fee and another 30 day waiting period is required. The exam cannot be taken more than three times.
There are a few different options for taking the exam:
No reference materials can be used during the exam. Exam policies and procedures are provided on the testing center web site after scheduling the exam.
The KCS Internal Trainer Certification is currently only available in English. Testing centers are available worldwide.
Please read the Consortium's Member Rules of Conduct. Lack of adherence to these rules of conduct will be grounds for loss of certification status and exclusion from the KCS network at the KCS Academy's discretion.
For more information please contact: